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The City of Tulsa website, along with Tulsa City Council, Tulsa Police, and the Tulsa 311 websites, are currently down for maintenance.

If this is an emergency, call 911. Police Non-emergency: (918) 596-9222

Customer Care
311: Monday - Friday, 8 a.m. - 5 p.m.
Utility Service calls: Monday - Friday, 7:30 a.m. - 6 p.m.
Refuse service calls: Monday - Friday, 8 a.m. - 5 p.m., Friday
The Customer Care Center continue to take calls, though some services the Representatives can provide could be limited. It’s asked callers be patient, as the City is experiencing higher than a higher than normal call volume.

Waterline/sewer overflow emergency: (918) 596-9488

Utility Payments
Online Utility Pay is currently down. During this outage, you can:

  • Mail your payment in using the address on your bill
  • Visit one of several Pay Stations located around Tulsa
For residents who are unable to reach us to pay their utility bill, please know the City will not shut off service as a result of non-payment, nor charge a late fee during this service outage.

To have water turned on or turned off at an existing residence, please call 311 during regular business hours or visit City Hall at the corner of 2nd and Cincinnati downtown and visit Utilities Customer Service. Only checks, cash and money orders can be accepted.

File a Police Report Online

Development Services

The City of Tulsa’s Permit Center remains open for business. Business permitting can only be done by phone. For trade permits, citizens should call (918) 596-9656. For all other permitting questions, call (918) 596-9456.

Tulsa Animal Welfare Shelter is BY APPOINTMENT ONLY (918) 596-8001
3031 N. Erie
Monday - Saturday: Noon - 6 p.m.
Sunday: Noon - 4 p.m.

If interested in adopting or surrendering a pet, please call 918-596-8001. Field Services will continue but will be limited to emergency calls.

After Hours:
To report livestock on streets, animal bites, injured animals, and animal cruelties, please call the Police non-emergency, (at 918) 596-9222.

City of Tulsa Ordinances | Municode - Ordinances

City of Tulsa Charter | Municode - Charter